Shopping guide

Thank you for visiting our website, Japanese tea KIMIKURA.


Currently we are facing a drastic rise in fuel and commodity prices.
Due to this difficult situation, we regret to inform you that we will be revising shipping fares as of Oct.11th.

To be more specific, we will optimize the segmentation of our shipping areas and will expand shipping options in order to offer the most reasonable shipping fares to our customers.

This revision is necessary in order to offer stable and reliable service to our valued customers.
Thank you for your understanding.

 

Carrier service availability & Shipping price list

Carrier service availability depends on each countries & regions.
Please make sure to check which service is applicable before making purchase.


*We are sincerely sorry that there're some countries can not be shipped as not mentioned on the PDF below.

Countries & Regions List : A~B / C~F / G~J / K~M / N~R / S~Y

 

ZONE 1 U.S.A.

ORDERS ON (JPY)
DHL/UPS
Amazon.com
Under ¥7,999
¥3,900
¥1,200
From ¥8,000 to ¥15,999
¥3,400
¥800
More than ¥16,000
¥2,900
¥500

-Orders through Amazon.com
Almost all products are available directly through Amazon.com.

 

ZONE 2 Eastern, Southern, South-Eastern Asia

ORDERS ON (JPY)
DHL/UPS
EMS
AIR Small Packet
Under ¥7,999
¥3,200
¥1,900
¥860
From ¥8,000 to ¥15,999
¥2,500
¥1,700
¥500
More than ¥16,000
¥2,200
¥1,500
FREE

 

ZONE 3 Canada, Mexico, Oceania

ORDERS ON (JPY)
DHL/UPS
EMS
AIR Small Packet
Under ¥7,999
¥3,900
¥3,150
¥1,100
From ¥8,000 to ¥15,999
¥3,400
¥2,900
¥800
More than ¥16,000
¥2,900
¥2,600
¥500

*Customers in Canada*

-Orders through Amazon.ca
Some products are available directly through Amazon.ca.

-Orders through our website
In this case only DHL/UPS shipping is available on our system.
For products in stock at the Amazon warehouse, it may be delivered from Amazon warehouse.
We will inform you by confirmation e-mail in that case.

 

ZONE 4 Europe, Western and Central Asia

ORDERS ON (JPY)
DHL/UPS
EMS
AIR Small Packet
Under ¥7,999
¥4,500
¥3,150
¥1,100
From ¥8,000 to ¥15,999
¥3,900
¥2,900
¥800
More than ¥16,000
¥3,400
¥2,600
¥500

 

ZONE 5 Latin America and the Caribbean, Africa, a Part of Remote Islands

ORDERS ON (JPY)
DHL/UPS
EMS
AIR Small Packet
Under ¥7,999
¥5,500
¥3,600
¥1,200
From ¥8,000 to ¥15,999
¥5,000
¥3,300
¥900
More than ¥16,000
¥4,500
¥3,000
¥600

 

FAQ about Delivery & Checkout

 

︾ What are the differences of Carrier service and delivery date?

-DHL/UPS (Express)
Estimate delivery time : Usually 2 to 10days

*When you select DHL/UPS shipping, we will choose and ship our products via the best carrier at the time of your order. If you have a preferred carrier, please let us know by filling out the memo upon check out.

-EMS (Standard)
Estimate delivery time : Usually 4 to 14days

-AIR Small Packet (Economy)
Estimate delivery time : Usually 7 to 30days

We will inform you the tracking number by email when the shipment has been made.

*Delivery delays may happen affected by the spread of COVID-19.

︾ When will my order ship?
We usually ship the items within 4 days (excluding weekends and National holidays) upon receiving your order.
After receiving your order, we will inform you of the estimated shipment date by email as soon as possible. If your order includes out-of-stock products, or if your order form is incomplete, we will notify you by email.
*If you cannot find the confirmation email from us, please check your junk mail box.

︾ How should I pay customs duties?
Please note that we do not responsible for customs duties.
The delivery fees listed do not include customs duty fees. Customs duties may have to be paid upon receipt of the parcel, and fees will vary according to the countries & regions. Please contact your local authority/carrier if you have any problems about customs duties.

︾ What currency is going to be applicable when I make a payment?
Payments will be settled in JPY.
Customers in the US and Canada can choose each currency USD and CAD.
Credit Card, PayPal, Google Pay, Shop Pay are available in payment method.

︾ What if my order cannot be delivered for whatever reason?
Please be informed that some shipping options, listed deliverable options in the Countries & Regions List, may be unavailable due to the local situation. If we are unable to deliver our products, we will inform you by email and make a full refund.

 

︾ Can you ship my order within Japan?
Yes, we have domestic shipping service.
If you would like to receive your order within Japan, please contact us.

 

If you have any request or questions, please feel free to contact us!
Thank you for taking the time to read all of this notice.